Customer Service

Returns

Oh no… Is your order not what you had in mind? We are sorry, but that happens. Please send us an e-mail to veroniek@faitdhiver.com with your name, address, ordernumber, article and reason of return. You can return your article to the address below (at your own costs). The article has to be sent back within 14 days after you received the article.

Articles can be returned to the following address:

Fait D’hiver
Klaverveldenlaan 1
2180 Ekeren
BELGIUM

Your return delivery must be received by us within 14 days. After receipt of your return delivery we will refund the price of purchase withint 10 days on to your bank account.

! Pre-orders and articles bought with discounts CAN’T be returned!

Would you like to exchange your cardigan into an other color?

That’s possible! You can exchange your article withing 14 days. Please send us an e-mail to veroniek@faitdhiver.com with your name, address, ordernumber and article. You can return your article to the address below (at your own costs).

Your exchange delivery must be received by us within 14 days. After receipt of your exchange delivery we will resend the desired article.

! Pre-orders and articles bought with discounts CAN’T be returned!

– If your desired article is no longer in stock, we will contact you. –

Articles can be returned to the following address:

Fait D’hiver
Klaverveldenlaan 1
2180 Ekeren
BELGIUM

  1. Return conditions

  • The article can be returned within 14 days.
  • The article must be unworn and undamaged.
  • The article must be sent together with the original packaging, all accessories and in original condition.
  • Delivery costs are for the sender.

    Damaged items

    Is your purchased cardigan damaged or did you receive a wrong order? We are sorry! Please, contact us via mail to veroniek@faitdhiver.com and let us know within 3 days after delivery. We will solve the problem as soon as we can. Return your purchased cardigan. The costs of the return delivery will be completely refunded.

When we have received the cardigan, we will check whether the desired cardigan is still in stock. If this is not the case, than you may exchange it for another one. Do you prefer a refund? No problem! We will refund the complete amount within 10 days on to your bank account.

XOXO

FAIT D’HIVER