Customer Service

Ordering

Did you find your favorite item? Amazing! Click on ‘Add to cart’. If an item is no longer in stock, it will appear next to the item. Now your item is in the shopping cart. You can continue shopping and view your cart by clicking on it on the top right hand corner. Don’t take too long because your item(s) are not reserved.

If you are ready to checkout and pay, click at the top right on the shopping cart. If you are pleased with your order, click on the ‘Checkout’-button.

Now, you will have to fill in your details.

  1. Address details & Order notes

Fill in the address where you want to receive your item(s). The billing address and the delivery address can be different.

At the bottom of this page, you can fill in ‘Order notes’. If you want another size or colour for the handmade knitwear, you can fill it in here. Be aware, if you would like another size the prices of the knitwear may vary. (Because of the amount of yarn that’s used) Please send an e-mail to info@faitdhiver.be if you want to know the price at front.

  1. Delivery

Depending on which country you live in, the shipping costs will be adjusted. Do you live in the BeNeLux, France or Germany? Then you are lucky! Every order above 100€ is free of charges. All products ordered before friday 16:00 CEST/CET will be send the same day. Beware that products will not be delivered throughout the weekend!

  1. Payment Method

You can pay with a PayPal-account, Mister Cash, Credit Card or iDEAL. Choose the desired payment method. Every payment has 100% security!

  1. Place Order

Almost there… In this last step, you can check all the details and fill in a discount code. Please note, a discount code is never applicable on shoes. Now click on the ‘Place Order’-button.

To place an order you have to agree with our terms & conditions.

Yes! Your order has been placed! You will receive an e-mail as a confirmation. We will take care of the rest.

If you have ordered a pre-order, you will receive an e-mail with the approximate date of arrival.

If you have any questions about the order, please feel free to contact us by sending an e-mail to info@faitdhiver.com!

We keep in touch!

XOXO

FAIT D’HIVER