F.A.Q.Frequently Asked Questions

The cardigans are made of 80% mohair and 20% polyester. We let the yarn import from South-Africa to Belgium. In Belgium the yarn is painted in the most beautiful colors.

A pre-order is when you order a product that is not in stock at the moment. You can already order and pay for the product but it will be sent when the article is available again. We will knit as fast as we can so you can enjoy your cardigan as soon as possible! The estimated time of availability will be shown under the article or you will receive a personal e-mail onc the article(s) are ready for shipment!

Is your dream cardigan out of stock? We will keep you updated about the collection, promotion and actions trhough our webshop, social media and newsletter.

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If you have already paid for the product but didn’t receive a confirmation e-mail, it’s because the payment has to process. Once the payment is accepted, you automatically receive a confirmation e-mail.

! If this problem occurs for more than 24h, please send an e-mail to info@faitdhiver.com

If you won a contest and received a couponcode, lucky you! You can enter the code above the list, BEFORE checkout! Please note, a couponcode is never applicable on shoes.